Effective date: 15 September 2026
1. Independent Pharmacy
HIV Medicines Hub is an independent online pharmacy. We are not owned, operated, sponsored, endorsed, or affiliated with any pharmaceutical manufacturer unless a specific written relationship is clearly stated.
We do not represent ourselves as an “Authorized Dealer,” official representative, exclusive distributor, or approved partner of any pharmaceutical manufacturer unless valid written authorization exists for that specific relationship.
Product and brand names are used only to identify the relevant medicines. Their use does not indicate manufacturer ownership, sponsorship, approval, or affiliation with HIV Medicines Hub.
2. Online Orders and Payments
Customers may place medicine orders and make payments through this website. Orders may be reviewed before dispatch to verify product details, customer information, prescription requirements, and applicable compliance conditions.
Payment of an order does not guarantee dispatch. We may request additional information, a valid prescription, or clarification before approving or shipping an order.
3. Prescription Medicines
Prescription medicines are supplied only after the applicable prescription and customer information have been reviewed.
Our records may include:
- Supplier purchase invoices
- Sales invoices
- GST-related business records
- Applicable drug-licence details
- Customer prescriptions
- Product batch and expiry information
- Internal records showing review by a qualified pharmacist
We do not encourage self-medication. Customers should use prescription medicines only under the guidance of a qualified healthcare professional.
4. Product Authenticity and Sourcing
We aim to source medicines through legitimate and traceable supply channels. We maintain relevant business and product records for internal verification and compliance purposes.
Customers may contact us regarding concerns about product packaging, batch details, expiry dates, authenticity, or supplier information.
5. Trademarks and Brand Names
All third-party product names, trademarks, logos, packaging designs, and brand references belong to their respective owners.
HIV Medicines Hub does not claim ownership of third-party trademarks. Brand names may be used only for product identification and in accordance with applicable law.
We do not intentionally use third-party logos, promotional materials, or wording that may create confusion about ownership, sponsorship, authorization, or affiliation.
6. Evidence-Based Notice Review
We take trademark, prescription, authenticity, and regulatory complaints seriously. We will acknowledge complete and verifiable notices that identify:
- The exact URL or product page
- The specific allegation
- The legal right allegedly affected
- Supporting evidence
- Proof that the complainant is the rights holder or authorized representative
We will review complete notices and relevant records in good faith.
Where evidence supports an allegation, we may correct, restrict, or temporarily remove the relevant content while the matter is reviewed further. Where a notice is incomplete, unsupported, incorrect, or relates to lawful product identification, we may request clarification, provide a response, or dispute the allegation.
Acknowledging receipt of a notice does not constitute an admission of infringement, wrongdoing, unauthorized association, or liability.
7. Fair Notice and Business Continuity
Where a complaint concerns an identifiable product or page, we request that the specific content be reviewed first and that targeted correction or removal be considered before a website-wide suspension or service restriction, wherever legally and operationally possible.
An incomplete or unsupported allegation can interrupt legitimate business operations, prevent customers from accessing genuine services, damage customer trust, and cause documented financial loss. We therefore maintain records of business interruption, customer impact, orders, revenue, and related losses where applicable.
This policy does not prevent a rights holder, regulator, hosting provider, or competent authority from taking lawful action where adequate grounds exist.
8. Rights-Holder and Compliance Contact
For trademark, brand, authenticity, prescription, or compliance-related concerns, please contact us:
Phone: 9429801661
Email: hivhub.in@gmail.com
Please include the exact page URL, details of the concern, supporting evidence, and your authority to make the complaint.
9. Policy Updates
We may update product descriptions, images, brand references, disclaimers, and other website content to improve accuracy, reduce confusion, and comply with applicable legal or regulatory requirements.
This policy is a general business and compliance statement. It does not replace legal advice, a prescription, a pharmacy licence, or any regulatory requirement applicable to the sale or supply of medicines.