Privacy Policy

Last Updated on July 26, 2021 by admin

This Privacy Policy relates solely to the user information collected by us and how that information is treated on our website, (that includes website, mobile applications and related platforms). We recognize that many visitors and users of “” are concerned about the information they provide to us and how we use that information. This Privacy Policy has been developed to address those concerns. At, we respect your privacy and take reasonable measures to protect your personal information and other details that you share with us.Sensitive Personal Data collected and retained (either internally or third party servers) is necessary for the purposes identified in this Privacy Policy and for providing the services. No unnecessary or additional information is asked for by

This Privacy Policy is published in compliance with the terms and rules of the Information Technology Act, 2000 including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

HIVHUB is an Innovative Information and Knowledge Based Technology Platform which works as communication medium between Users and Independent Licensed Chemist and other retailers.


If at any place in this document, the term mobile application has been omitted in a particular section/sub-section/clause, it shall not mean that the terms and conditions mentioned in those sections/sub-sections/clauses are not applicable on access through mobile application. All the terms and conditions mentioned herein shall be applicable to access through mobile application also.

You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Policy.



The terms are incorporated herein in English language and the website does not provide you with a translation of the English language version of the Terms and if there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence.

CHANGES TO PRIVACY POLICY reserves the right to update this Privacy Policy from time to time as it may deem fit and proper without any prior notice. These changes, introduced to the Privacy Policy upon being posted on, will take effect immediately. So do make sure you are aware of the changes; please review this page periodically to ensure you have the latest version. After such revisions take effect, your continued use of the website,, will indicate your acceptance and acknowledgment of the terms of the revised Privacy Policy.


During your use of, we will collect and store your personal information (including sensitive personal information) which is provided by you from time to time. Such information is essential to guarantee you a safe, secure, proficient and personalized shopping experience.

Any individual can browse our website and mobile application without sharing his/her personal information with us. However, if you intend to become a registered user, it becomes necessary to share all your personal details (as required) with us.

We may use your information to maintain our website and mobile application, and to tailor our products and services to your preferences to provide the best service possible. In addition we use your information to market the products and services to you, and those of our group companies, partners and agents (with your consent where required by applicable law).

We collect information when you transact on our website and mobile application, such as your contact details, purchase information. We also collect information about your preferences from your interactions with our website or mobile application. In addition, we collect device and technical information from you when you use our website or mobile application.

We share your data with our third party service providers to the extent necessary for them to provide their services. We use these third parties services solely to process or store your information for the purposes described in this policy. We also share your information with our strategic alliance partners who help us provide services and with government bodies as required by law. Our information infrastructure is cloud-based and outsourced.

HIVHUB will retain Customer Data for as long as it is necessary to fulfill the purpose, for which it was collected, and for satisfying any legal, business, accounting or reporting requirements or as required by relevant laws. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. We will endeavor to delete data within 30 days of a request for erasure or contact you if it will take longer.

We hope that this Policy helps you understand what kind of personal data, if any, we collect at this website and how we handle and use any such personal data after collection. The various types of information that we collect from our customers are mentioned herein below:

Personally Identifiable Information

“Personally Identifiable Information” is the information that identifies a specific End User. Such unique identification and the subsequent submission of data are directly associated with your various activities at such as creation of account, placing an order, sharing your feedback, suggesting a product etc. However, it is for you to choose not to engage in such activities.

Remember, once you enroll, it is mandatory to provide the required information. 

Some of the information that we collect includes:

  • Name
  • Gender
  • Mobile numbers,
  • Email IDs
  • Mailing Address
  • Medicine, Diagnostic, Diet and Medical history and related data
  • Any other personal information that may be supplied by you or collected about you from time to time according to the applicable local legislation.

Generally, we try to limit the circumstances where we collect your sensitive personal data. However, this can occasionally occur because you have made certain requests in connection and Depending on your activity on, some of the details we may ask are mandatory and some are optional. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity. 

The various purposes for which we need this information include, but not limited to:

  • Verifying you as a legitimate user.
  • Allowing you to place orders for products and services.
  • Process Payments
  • Informing you about order status.
  • Prescription compliance by Licensed Retail Chemist
  • Health Information and Counseling Services
  • Services of Diagnostic
  • Doctors and Other related Service Providers
  • Dispensing of Medicines and other products by Licensed Retail Chemist
  • Delivering Reports by Service Providers

Technical Data
For purposes of this policy statement, Customer Data means Personal Data and Technical Data. This includes device and technical information you give us when using our website or mobile application such as IP addresses or other unique identifiers, like mobile carrier, operating system, platform, etc.

This information may also be used to analyze Website use, enhance our services for you, improve our marketing and promotional activities, administer our website and address your shopping preferences.

We may also use Personally Identifiable Information to resolve disputes, enforce our agreements with you (including our Website Terms of Use and this Privacy Policy), comply with applicable law and cooperate with law enforcement activities.

We assure that your Personally Identifiable Information are private and secure at and will not be sold, rented or traded to any third party entity without your explicit consent.

Only the staff, officers, employees, agents and representatives of (including group companies) and the staff, officers, employees, agents and representatives at the dispensing pharmacies, diagnostic and other service providers will view your data and the information contained therein for the purpose of facilitating your transaction.

However, we may disclose your personal information if required to do so as detailed in the ‘Sharing of Personal Information” mentioned hereinafter.

Non-Personally Identifiable Information

“Non-Personally Identifiable Information” is just the opposite of “Personally Identifiable Information” and does not uniquely identify a unique End User. This includes some information that may be collected automatically and do not require you to submit such data.

Your computer browser information, your IP address, the URL that you just came from and the URL you are next to visit are some examples of such information.

This information is usually analyzed and assembled on an aggregate basis and is mostly used for internal research on customers, maintaining and managing the website, analyzing trends, gathering demographic information, complying with applicable law and cooperating with law enforcement agencies.


All visitors / Members of this website understand that this website does not sell, rent, or loan any identifiable information at the individual level regarding its customers to any third party. We ensure that we will not disclose your information to anyone, excepting the situations mentioned herein after.

However, there may be certain instances when we will be compelled to share some or all of your information with one or more agencies and/or we are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. takes adequate steps to ensure that third parties to whom the Users’ Sensitive Personal Data or Information may be transferred adopt reasonable level of security practices and procedures to ensure security of Personal Information.

Such agencies and the reasons for disclosure of your information are discussed below:

a) Payment Gateways

We engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the (website and mobile application) services, you consent to our collection of your information through our payment service partner websites and SDKs.

b) Agents

Agents are third party companies and individuals who are employed by us to undertake certain functions on our behalf. The tasks may include processing orders, delivering consignments, customer relationship management, analyzing data, and detection of frauds or Site abuses. While performing such functions they might have to access your personal information; however, they may not use it for other purposes.

Your personal information may also be shared with our other corporate affiliates and entities, aiming to facilitate joint or co-branded services.

c) Legal Issues

We may disclose your personal, medical and other information if required to do so by law when such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We respond to establish or exercise our legal rights or defend against legal claims. We may disclose personal information to law enforcement officers or third party right owners when such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

We will transfer information about you if HIVHUB is acquired by or merged with another company.

d) Business Transfers

In our continuous process of developing our business, we and our affiliates might sell or buy stores or assets, or merge with a third party business entity. as a business may also be re-organized, amalgamated or restructured. In such transactions, customer information is one of the transferred business assets. Also, in an absurd event when or substantially all of its assets are acquired, customer information will of course be one of the transferred assets and is permissible under law.

e) Medical History & Prescriptions

Your medical and prescription information will not be intentionally released to anybody other than you or your authorized representative. For the purpose of processing your order, we may also disclose your medical information to our affiliates, our agents (such as contracted fulfillment parties), your authorized representative, independent licensed retail chemist, diagnostic lab, fulfilling retailers, service providers, your prescriber or other authorized medical professional.

f) This also applies when we have reason to believe that disclosing the Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

g) We may also disclose your personal information to third party rights owners, law enforcement officers, or when such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement posting or other content posting violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

h) We will also disclose your Customer Data to third parties to comply with legal obligations, processes or requests (such as disclosing Customer Data to executors in response to court orders).

i) In addition, we may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorized or required by law. HIVHUB also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of individual or corporate entities such as HIVHUB. Further, HIVHUB will disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.


We take appropriate steps to protect the personal information (including sensitive personal information)you share with us. We have implemented reasonable technology and security features to safeguard the privacy of your personal information.

However, you must appreciate and understand that complete confidentiality and security is not yet possible over the Internet, and privacy cannot be assured in your communications to us. You acknowledge that personal information is disclosed at your own risk, and may be subject to unauthorized use by others. This may result in you receiving unsolicited messages from other parties.

We are and will not be responsible in any manner for direct, indirect, special or consequential damages, howsoever caused arising out of the communication of information to us.

We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information.


We may share or disclose Non-Personally Identifiable Information to our Partners, Affiliates and Advertisers. We may share aggregated demographic information (which does not include any Personally Identifiable Information) with “Third Party Advertising Companies” or “Third Party Advertisers”.

We also use Third Party Service Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our Users to administer our Website and constantly improve its quality. We may also publish this information for promotional purposes or on behalf of advertisers.


All users have the ability to access, update and delete their Personally Identifiable Information in our website. In fact, we always advise our users to update their Personally Identifiable Information from time to time. To update your information follow the steps below:

  • Login to your account
  • Click on ‘My Account’
  • On the Dashboard click on ‘Update your Profile’ and make the necessary changes.
  • On the Dashboard click on ‘Address Book’ to change your address(s)

If you would like to have some or all of your Personally Identifiable Information to be removed from our databases, please contact us via e-mail at with the subject line “Withdrawal of Consent for storing data”. We will do the needful to deactivate your account and remove your Personally Identifiable Information from our files within 30 days of a request for removal or contact you if it will take longer.

In the case of not providing or later on withdrawing the consent for data sharing, HIVHUB have the option not to provide goods or services for which said information was sought. 



“Cookies” are certain data collection devices placed on your hard drive, which we use on certain pages of the Website, to assist us analyze our webpage flow, measure promotional effectiveness and promote trust and ensure safety. Most cookies are “session cookies” meaning that they automatically get deleted from your hard drive at the end of a session, (that is, when you sign out from or close your web browser). You are always free to decline our cookies if your browser permits, although, in that case, you may not be able to use certain features on the website. Cookies do not collect any sensitive personal information from you.

Some of the features which cookies support:

  • Measuring the effectiveness of our sites, services, content and advertising
  • Allowing you to enter your password less frequently during a session.
  • Remembering your preferences, buying behavior and presenting information that are targeted to your interests to make your experience more personalized
  • Providing other services and features that are available only through the use of cookies
  • If you choose to post messages on our message boards, chat rooms or other message areas or leave a feedback, we will collect that information from you. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
  • If you send us personal correspondence such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information and maintain a file specific to you.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website, that are placed by third parties.



A “web beacon” is an electronic image placed in the code of a web page. We use web beacons to monitor the traffic patterns of users from one page to another and to improve site performance.

Periodically, may, at random, record user sessions to help improve the onsite experience of our visitors. We do not record your personal information during these sessions.

SECURITY OF PERSONALLY IDENTIFIABLE INFORMATION has rigorous security measures in place to protect the loss, misuse and modification of your Personally Identifiable Information or sensitive personal data. We always provide you the use of a secure server that only selected personnel and contractors can access and thus, track all your account accesses and modifications.

However, no data transmission over the Internet is absolutely safe and secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us. You transmit any information over the Internet solely at your own risk.

We would also like to request you to keep your user name, password and other personal information confidential to protect your account against unauthorized access.

Always remember, customer service representatives will never request you for your password.


At present, we use third-party advertising companies or service providers to serve advertisements on our website, These companies may use information (not including your name, address, email address, or telephone number) about your visits to and other websites in order to provide advertisements about goods and services that you may find interesting and rewarding.

We may work with other companies in the future who may also place cookies or web beacons on our website. These companies will help us operate our website and also provide you additional information on varied products and services.


This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites that may be accessible through have their own privacy policies and data collection methods, uses and disclosure practices. If you link to any such website, we insist on reviewing those websites’ privacy policies. We are not responsible for the policies or practices of the third parties.

HIVHUB may, from time to time, provide you with links to other websites for your convenience and information. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. You access these websites at your own risk and HIVHUB is not responsible for these websites. Whilst HIVHUB will protect your Customer Data on our Website, HIVHUB cannot control or be responsible for the policies of other sites we may link to, or the use of any Customer Data you may share with them. Please note that the HIVHUB Privacy Policy does not cover these other websites, and HIVHUB would recommend that you are apprised of their specific policies.


Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information.

The manner, mode and extent of advertising by this website on the Services are subject to change without specific notice to you.

In consideration for the website granting you access to and use of the Services, you agree that this website may place such advertising on the Services.


The Services may include hyperlinks to other websites or content or resources. The website may have no control over other websites or resources, which are provided by companies or persons other than this website.

You acknowledge and agree that this website is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.

You acknowledge and agree that this website is not liable for any loss or damage which may be incurred by you as a result of the availability of those external websites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.



As mentioned in our Terms & Conditions, no minors are permitted to register at or use the features of We do not intent to sell our services and products to them, neither do we wish to collect or maintain information from anyone known to be under 18. No part of the website, is designed to attract anyone under the age of 18. If you are a minor but still want to purchase a product, you may do so through a parent or guardian who is a member of

Protecting the privacy of children is our primary concern. Hence, we will not knowingly collect or maintain Data on our website from those who are under 18 years of age.

If a minor has provided us with personal information, the parent or guardian may e-mail us, and we will remove the information and unsubscribe the child from any promotional contact opportunities.

Mindfulness and compliance with company policies

Our e-mail distributions will be in compliance with our current Privacy Policy. You may receive information about various products, services, promotional and special offers from us via email. This also includes information about various products, medicines, promotions and special offers from other selected companies we may work with to get the best deals for our web users. We may link the data you give us about yourself with any data we have gathered (via cookies) about your use of this website, so that we can send you information about various products and services, offered on this website, which you may find interesting.

Public Areas

Certain areas on our website, allow you to publicly post feedbacks on When you communicate through such platforms you must understand that such information is public and may be accessible by other consumers and companies as well. In fact, the information may appear on other websites or web searches, making it easier for others to collect, read or use your information.

In case you are not interested in receiving promotional e-mails and other marketing information from us, please mail us at We assure you that we will execute your request at the earliest.

Data Subject Rights

You may have certain rights in relation to the Customer Data we hold about you, which we detail below.

You have the right to know whether we process Customer Data about you, and if we do, to access Customer Data we hold about you and certain information about how we use it and who we share it with.

Where permitted by law, HIVHUB reserves the right to charge a reasonable administrative fee for this service. HIVHUB reserves the right to deny you access to your Customer Data and may provide an explanation as required by applicable laws.

You have the right to seek corrections of any Customer Data held about you that is inaccurate. HIVHUB reserves the right to charge a reasonable administrative fee for this service.

If you have any concerns, feedback or complaints about the use and/or sharing of your Customer Data, we are open to receiving your feedback or complaints.

To exercise any of your rights, please contact us at 


The Terms, and your relationship with this website, shall be governed by the laws of India, with regard to its conflict of laws.

You and this website agree to submit to the exclusive jurisdiction of the courts located in Jharkhand , India to resolve any legal matter arising from the terms and conditions of this Privacy Policy.


We advice that you take the following precautions to ensure the safety of your data:

  • Use a complex password and do not disclose it to anyone. Change it frequently and never write it down. Remember, you will be responsible for all actions taken in the name of your account.
  • Keep your computer safe by using up-to-date anti-virus security software and the latest browser.
  • Be aware of increasingly common phishing mails that use your email address to contact you and ask you for personal or sensitive information. Also know that and its representatives will not send you emails asking for personal or sensitive information. So if ever asked to provide such information, you can be certain that it is not from us.


You recognize and understand that there is no compulsion on you to provide us with your personal information (including sensitive personal information)and any and all personal information provided by you to us is with your full, own volition and desire to provide such personal information. You also understand that we are under no obligation to verify the source from which the personal information about you is provided to us, and they are deemed to be provided by you, unless you demonstrate to us within a period of fifteen days from the date of providing of such information to us, to our satisfaction, that the information was provided to us without your free consent.

We may use technology or other means to protect the service, protect our customers, or stop you from breaching this contract. These means may include, for example, filtering to stop spam or increase security. These means may hinder or break your use of the service.

You understand that this website, in performing the required technical steps to provide the Services to you, may:
(a) Transmit or distribute your Content over various public networks and in various media; and 
(b) Make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media.


In case of any query related to Privacy Policy or Data, mail us at: 

For further details or resolving queries/grievances, please contact ( ) or Call  9429801661. shall attempt to resolve your grievance within 30 days from the date of receipt of the grievance.

Please proceed only if you accept all the conditions enumerated herein above, out of your free will and consent.

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