Effective date: 15 September 2026
This Shipping & Delivery Policy explains how HIV Medicines Hub processes and delivers orders placed through its website.
1. What We Sell
HIV Medicines Hub is an independent online pharmacy. We supply medicines and healthcare products subject to applicable prescription, verification, availability, and regulatory requirements.
Some products may require a valid prescription or additional information before the order can be approved and dispatched.
2. Shipping Coverage
We currently ship orders across India on a pan-India basis, subject to service availability at the delivery address.
International shipping is not currently available.
Delivery may be restricted or delayed in locations affected by courier limitations, weather, transport disruption, public holidays, regulatory requirements, or other circumstances outside our reasonable control.
3. Order Processing Time
Orders are generally processed within 1–3 business days after we receive the order and all required information.
Processing may take longer when:
- A prescription needs to be reviewed or verified
- Additional customer information is required
- A product is temporarily unavailable
- The order requires pharmacist or compliance review
- Payment confirmation is pending
Payment completion does not always mean that an order is ready for dispatch. An order may be held until the required review is complete.
Business days do not normally include Sundays or public holidays. Orders placed on non-business days may begin processing on the next business day.
4. Shipping Methods and Delivery Time
We may use recognised logistics and courier partners, including Blue Dart, Delhivery, DTDC, or another suitable delivery partner.
Shipments may be sent by air or another appropriate transport method depending on the destination, product requirements, courier availability, and operational conditions.
The usual delivery estimate after dispatch is 2–6 business days across India. This is an estimated timeframe and not a guaranteed delivery deadline.
The total expected timeframe is generally:
- Processing: 1–3 business days
- Transit after dispatch: approximately 2–6 business days
Prescription verification, remote locations, courier delays, incorrect address details, weather, public holidays, and other unforeseen events may extend the delivery timeframe.
5. Shipping Charges
We currently offer free shipping across India for eligible orders. There is no minimum order value or free-shipping threshold stated under this policy.
If any special delivery charge applies to a particular order or location, we will communicate it to the customer before dispatch whenever reasonably possible.
6. Order Confirmation and Tracking
After an order is placed, customers may receive order confirmation through the contact details provided at checkout.
Once the order is dispatched, tracking information may be shared when tracking is available from the assigned logistics partner.
Tracking updates may take some time to appear after the shipment is handed over to the courier. Customers should use the tracking details provided and remain available at the delivery address.
7. Delivery Address and Customer Responsibilities
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Complete delivery address
- City, state, and PIN code
- Active phone number
- Any access or delivery instructions
If an order is delayed, returned, or undelivered because of an incorrect or incomplete address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional delivery arrangements may be required before reshipment.
8. Delayed, Lost, or Undelivered Packages
If a shipment does not arrive within the estimated timeframe, customers should contact us using the details below. We may coordinate with the assigned logistics partner to investigate the shipment status.
Courier investigations may require time, and the final outcome may depend on the logistics partner’s records and procedures.
If a package is confirmed as lost or undelivered, we will review the order and available evidence and determine the appropriate resolution in accordance with applicable law and our order, refund, and product-safety procedures.
Customers should not place a duplicate order solely because a shipment appears delayed without first contacting us, particularly where the order contains prescription medicines.
9. Damaged or Tampered Packages
Customers should inspect the outer package, where reasonably possible, at the time of delivery.
If a package appears damaged, opened, leaking, or tampered with, the customer should:
- Take clear photographs of the package and shipping label
- Note the issue with the delivery person or courier, where possible
- Avoid using the affected product until the matter is reviewed
- Contact us promptly with the order details and photographs
Please do not discard the packaging until the review is complete, as it may be required for courier or product investigation.
10. Product-Specific and Prescription Requirements
Certain medicines may require prescription verification, pharmacist review, additional customer information, or special handling before dispatch.
If a required prescription or verification cannot be completed, the order may be delayed, placed on hold, modified, or cancelled in accordance with applicable requirements and our order policies.
Customers should use prescription medicines only as directed by a qualified healthcare professional.
11. Contact Us
For shipping, delivery, tracking, delayed-order, or damaged-package concerns, contact us:
Phone: 9429801661
Email: hivhub.in@gmail.com
Please include your order number, registered phone number or email address, delivery PIN code, and any available tracking details.
12. Policy Updates
We may update this policy when our logistics arrangements, delivery coverage, legal requirements, or business procedures change. The latest version published on this page will apply to future orders.
This policy is general business information and is not legal advice. Because this store sells medicines and may handle prescription orders, consult a qualified attorney and the relevant pharmacy or regulatory professional to review this policy before publishing it.